bdk wrote:
Out of all the dissatisfied customers, what percentage are likely to file a complaint with the BBB? Especially since their tour isn't primarily in the state where the corporation is located?
I got no dog in this hunt, but as a point of clarification I'd like to point out the BBB has their "nature of business" as Aircraft Rebuilding and may be another source of complaint...tho your e-mails would cast clearer light on the gripe nature.
Personally, if I had the scratch for a warbird experience flight I'd be more inclined to to go with local reputations...unless I had a hankering to fly in the "only H model B-25 still flying in the world", I guess.
History Flight is running ads in the Houston Chronicle for "flight packages" in the B-25H or a T-6 for June 4-9 here at Ellington...50 bux off if you purchase by 24 December. "The Perfect Holiday Gift", the ad touts.