CAPFlyer wrote:
However, I don't just blindly believe them. I want proof as much as anyone else and as a result, here's some proof from today's CAF E-mail from Steve -
Quote:
Dave Anderson had an interesting experience when a gentleman walked up and said; “WOW, you guys sure have a lot of airplanes here.” Dave said, “No more than last year… you can just tell who they belong to!” Bob Simon, from Air Group 1 had their SNJ-5 judged and the judge commented “You know the CAF logo doesn’t add anything in the judging, but it doesn’t take anything away either!”… The CAF Aircraft Branding Program is working!
rwdfresno wrote:
A large part of marketing is noticing the reaction of your target audience. Many a marketing campaign was later pulled because it turned off the audience. I think the most practical approach to something of this sort is to read the reaction to the target audience. If it is doing what you want it to I guess it was successful.
Ryan
From the sounds of it, the purpose of the CAF logo is to increase CAF's brand recognition as a means to an end. The end being an increase in CAF's revenue stream from donors (probably small $$$ donors?).
I don't see how having two or three individuals point out that they've noticed the logo is anywhere near a large enough sample to make a determination that the branding effort "is working". Even if the sample were expanded it would still be looking at the wrong thing - since the true measure of success isn't whether people are noticing the logo, but rather whether more donations flowing into CAF's bank account(s).
rwdfresno's comments are well-taken. The classic example of the situation he desribes is New Coke, which highlights almost perfectly what happens when an established entity decides to make visible changes to components of its brand.
The difference, of course, is that Coca-Cola is a multi-billion dollar, global company. When they screwed up they were still able to recover. For small businesses and not-for-profits messing around with their brand images (especially if the brand is well-established) ends up being a much riskier venture. The unfortunate thing (as I think rwdfresno pointed out in an earlier post) is that small businesses/not-for-profits are significantly imparred when it comes to being able to conduct thorough market research prior to a branding change (and beyond that, remember that the market impact of New Coke *was* thoroughly researched before the switch was announced). So changing brand image ends up being much more of an art than a science.
CAF has established its brand based on increasing the authenticity of its aircraft. The work done on Diamond Lil/Old 927 last year being a case in point. So the decision to put the CAF logo onto its aircraft in very prominant and visible locations is something that doesn't necessarily complement or expand the branding, but can certainly undermine it.
Setting aside all the "authenticity" related arguments, I think that it's fair to hold a deep concern that this was a risky move to make given the circumstances and unknowns involved.