Wed Oct 04, 2006 9:41 am
CAS gives more than a lifetime of support for A-26
Boeing is known for providing a broad range of services to support its airplanes – from the time the airplane is delivered until the airplane goes out of service. However, Boeing’s commitment to superior customer support sometimes extends well beyond the norm – in one case, more than 60 years after the airplane’s entry into service.
In September, Joe Thomson, a Long Beach-based Commercial Aviation Services Structures/Payloads engineer, received a question about the Douglas A-26 light bomber from retired Air Force Col. Rick Hudlow, the Oklahoma City, Okla., unit leader of the Commemorative Air Force. The non-profit group is restoring an A-26 to flying condition “to show how airpower contributed to protecting freedom in the world” during World War II. The Invader bomber, which flew its first combat mission in 1944, was built in both Long Beach and Tulsa, Okla., serving the military until 1972.
“They wanted to know if a modern bolt was equivalent to obsolete fasteners” identified in the airplane’s original specifications, Thomson explained. Using the same Boeing Communication System that Thomson uses to send messages to current Commercial Airplanes customers, he responded to Hudlow that it was acceptable to substitute the new bolts “to join the main landing gear fitting to the rear spar on your A-26.”
“Your message and information were received and we are very grateful for your help, advice and attention,” Hudlow replied to Thomson. “Your response to our request for help was typical of the active response that Boeing has displayed toward our dedicated restoration of this fine old Douglas airplane.”
Ed Carter, Commercial Aviation Services’ DC-9/MD-80/MD-90 Fleet Support chief, explained that Thomson is known in Long Beach as the “vintage-airplane guy” who can always find technical information on out-of-production airplanes.
“Ninety-nine percent of our work involves DC-9s, MD-80s and MD-90s” Carter explained. “One percent involves DC-3 through -7 airplanes, and we may get a question or two a year on old military aircraft.”
Carter, who acknowledged he didn’t know that he was responsible for A-26 support until a few years ago, said the rare inquiries on old airplanes demonstrate Boeing’s commitment to customer service, a tradition that began 70 years ago when CAS predecessor organizations were founded.
Thomson, Carter and Michael Nau of CAS Fleet Support Engineering also were involved in a more significant request from the Commemorative Air Force A-26 restoration project. “About seven years ago, they came in and had a damaged rear spar,” Nau said. “We determined that there was no way to repair the part so we actually got Boeing to make a brand new rear spar for them.”
“This airplane would be in a scrap pile if it weren’t for Boeing,” Hudlow confirmed. “It wouldn’t have been possible to ever fly it again. And we think of these airplanes as flying museum pieces.” The group, which lists Boeing as a corporate sponsor, hopes to raise enough funds to complete the A-26 restoration and fly the airplane, now dubbed “Lil Twister,” by 2009, Hudlow added.
Regardless of who makes the inquiry or what the airplane type, Structures Engineer Thomson applies the same rigorous technical standards, whether it’s for a vintage A-26 or one of the 12,000 Boeing commercial airplanes currently in operation. Thomson’s dedication exemplifies how CAS fulfills its role as “partners in flight” to the world’s airlines and, in this unique case, the Commemorative Air Force.
“That response is typical of my experience with Boeing and Boeing people through my years of experience with the company, and the great Boeing airplanes that I flew, operated and managed,” Hudlow wrote to Thomson. “It is fine to realize that the same willingness to help and do the right thing still exists in Boeing.”
Photo captions:
ABOVE: Retired Air Force Col. Rick Hudlow, the Oklahoma City, Okla., unit leader of the Commemorative Air Force, stands beside the Douglas A-26 light bomber that is being restored, thanks in part to support from Boeing.
BELOW: Joe Thomson, Commercial Aviation Services Structures/Payloads engineer.
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EDowning wrote:Please enlighten me...How do plastic modelers provideWar contractors making military models a royalty pain $$ support for warbirds?